Frequently Asked Questions

General Hooked Questions
What's Hooked?

Hooked is a free mobile app that allows you to discover short-term, exclusive deals from the best local restaurants around you!

How do I sign up?

Download the Free mobile app in the App Store and Google Play store. Hooked will appear as “Hooked Deals” in the stores. You can sign up for Hooked through your Facebook account, or create an account by entering in your email, creating a password, and a filling out a few other details.

Do I pay through the app?

No, simply show up to the restaurant for the deal before it expires, tap the "USE DEAL NOW" button and present the time stamp screen to the cashier and pay them directly.

What's the difference between Featured Deals & Regular Deals?

Featured deals vary from Free Food to Heavily discounted deals that Hooked has negotiated on your behalf and are only redeemable one time only. Once you redeem a featured deal, it will no longer show up in the app.

What are Hooks?

Hooks are what we call our deals, which are short-term and created by local restaurants around you. The Hooks are displayed based upon your location, and available to use at that very moment. The Hooks you see in the app are exclusive to Hooked users, and may not be used if try to redeem without the app.

How do I redeem a Hook?

First, open the Hooked app and check out all of the deals happening around you. Once you’ve decided on which deal you want to redeem, just show up at the business and tap the “USE DEAL NOW” button before you pay. Make sure to show the cashier or server that you redeemed the deal and pay the business directly. For sit-down restaurants, we recommend notifying your servers that you are redeeming a Hooked deal at the beginning of your visit.

Issues
What if a restaurant is not honoring a deal?

Email support@hookedapp.com and let us know what restaurant and deal is not being honored. Hooked will investigate the issue and get back to you as soon as possible.

What if a restaurant has closed down?

Email support@hookedapp.com and let us know the city you are in and what restaurant it is.

Who do I contact if I have an issue or want more information?

Never hesitate to contact us at support@hookedapp.com and we will do our best to provide you with support as soon as we can.

(805) 265 - 3795
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